We're Hiring, come join our team!

Independent Complaints Investigator for the Mercury Disability Board

The Mercury Disability Board (“MDB”) administers a mercury disability benefits process, available to all eligible Grassy Narrows First Nation and Wabaseemong Independent Nations members. The MDB has a Process for Complaint Resolution (the “Complaints Process”).

The MDB is committed to administering a fair, transparent and effective mercury disability assessment and benefits process that is grounded in respect, cultural competency, and professionalism.

Pursuant to the Complaints Process, the MDB reviews, considers, and responds to every complaint it receives. The MDB’s mandate is to ensure a fair and full review of complaints and an independent investigation of complaints as necessary; strive for early resolution; provide a response that is objective and unbiased; and make best efforts to resolve matters to the satisfaction of the complainant.

Key Deliverables

  • Investigate complaints in accordance with the Complaints Process and the MDB’s guiding principles.
  • Analyze information gathered in the investigative phase and render a decision on the complaint.
  • Review the decision with the Complainant and discuss next steps.
  • Engage in alternative dispute resolution if the parties to the complaint consent.
  • May be asked to review the investigation decision of another Independent Complaints Investigator should either of the parties request a review.

Qualifications

  • A commitment to carrying out the role in a manner consistent with MDB Processes, Policies, and guiding principles.
  • Ability to maintain confidentiality and strong ethics at all times.
  • Professional experience and expertise in resolving complaints; experience in resolving complaints pertaining to the work of a public body is an asset.
  • Experience in Human Resources, Dispute Resolution, Mediation, or a related field.
  • Excellent written, verbal, and interpersonal communication skills; strong active listening skills.
  • Experience working with clients from diverse backgrounds in challenging or vulnerable positions; experience providing trauma-informed care is an asset.
  • A dedication to working with Indigenous communities and demonstrable knowledge of cultural safety; willingness to complete a cultural sensitivity training.
  • Knowledge specific to the MDB, Grassy Narrows, and Wabseemong communities is an asset.
  • Must not have any other role with the MDB (other than Independent Intake Officer) nor any other real or perceived conflict of interest with the MDB, its associates, or others involved in the Complaints Process.

Role

Independent Complaints Investigators will be available to investigate complaints in accordance with the MDB Complaints Process and guiding principles. An Independent Complaints Investigator is an impartial third-party at arm’s length from the MDB who has professional experience and expertise in resolving complaints pertaining to the work of a public body.

Terms

This is a 1-year “as needed” hourly contract position under an independent contractor arrangement with competitive remuneration.

Successful candidates will join a roster of Independent Complaints Investigators who may be called upon to review and investigate complaints on an ad hoc basis; a minimum number of hours cannot be guaranteed and will be subject to the amount of complaints filed.

You must have your own suitable home office-remote workspace in Canada and be available to attend meetings during work hours in Central Standard Time.

Application Process

Please submit a cover letter and resume to jason.g@mercurydb.ca.